Frequently Asked Questions

Frequently Asked Questions

How do I place a project with SketchDeck?

Placing a project is easy! Just head over to the product Shelf and choose the project type from the shelf that is the best fit. Fill out each page of the form. On the last page, you’ll be given a live project price. If things look good, just press “place project”, and we’ll get to work. Learn more about how to use SketchDeck on our New User Guide. 

How much will my project cost?

The best way to get a quote for your project is to start a new order. You’ll get a live quote for your project before you submit it. Prices are calculated based off of the type of project, the size of the project, how fast you need it, and which level of design you desire.

Where can I see examples of your work?

Visit our portfolio to look through previous projects we've worked on. If you're interested in seeing more examples of a particular type of project, email us at 

Why are there additional charges to my account?

Your initial project price includes several iterations of the design at each step of the process. Every project is slightly different in scope, so if you'd like to know exactly how many iterations your project includes, send us an email at When projects run into extra iterations, we charge a project "on the meter" at our standard hourly design rate of $75. 

How do I add notes/comments/feedback on my project for the designers?

Once your project is ready for your review, you can add comments for the design team using Jot. Click near where you’d like a correction made and sticky note will open where you can type or add files. Add as many as you’d like, but when you’re done, remember to submit your feedback by clicking “send feedback to team”! 

How do I send files/pictures to the design team to add into my project?

You can add files or send comments to the design team by using Jot. Once your project has an update, click on your project wherever you want to leave feedback. A sticky note will open and you can enter text or attach files and photos. If you have an updated draft project that you’d like our team to work on from now on, you can attach this to your “brief” – just remember to save it! 

How do I download my project/where are my files?

You can view and download all of the files associated with your project by opening the “Download” section in your project. This includes the deliverables you requested in the project brief, a PDF proof of the project, and any custom fonts we might have used. 

The preview of my project looks good in SketchDeck, but when I download and open the project file, the formatting seems wrong.

Lots of times, our designers use custom fonts to make your project look more beautiful. If you haven’t downloaded and installed these fonts, things will look a little funny! You can find these font files in the “downloads” section of your project. 

How to install fonts

Thankfully it's pretty easy to install fonts. It's as simple as just opening up the font file and pressing install, or on some computers copying the files to a certain folder.

You should completely shut down any programs (e.g. PowerPoint) and re-open after installing the fonts. When PowerPoint starts, it'll rebuild its list of fonts.

Instructions for Mac and Windows:

To test whether a font has installed and been picked up by a program, select some text then try to apply the new font.

Create a new paragraph of text, then highlight it, open the font drop-down menu, and see if you can find "Lato" (as an example) in the list. Select the new font, and check that the text updates to look different. If it does, the font worked!

If you want to display the presentation on computers that don't have the fonts installed you have a few options: Export the presentation as a PDF and view that (it will display perfectly on any device) If you're using PowerPoint on Windows you can embed the fonts Finally, you can simply install the fonts on the target computer

Where can I read the designer’s comments and see a history of work that has been done to my project?

By clicking on the “project history” link from the bottom section on main screen of your project, you can read through a history of the designer’s comments and see what has been done to your project since it was placed. 

When will I get my next iteration?

Our team is working hard to get your project back to you in time! You can see your estimated delivery time on the main screen of your project. If for some reason it is past due, reach out to us at or send us a message in your project's chatroom and we will see what the hold-up might be. Most often if this is the case, a last minute change has been requested and the design team needed a little extra time to complete your work. 

How is my work kept confidential?

We respect your company’s privacy and always treat your work with confidentiality. All of our designers have signed privacy agreements, and your information will be kept between you and us. Our tech securely logs you into your account to view your project each time, so only you and the colleagues you invite to your project have access. We work with companies of all sizes and each one is treated in the same way. If you prefer to sign an NDA with us, we're happy to accommodate.

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