T-Mobile: Driving UX Innovation with Embedded Teams

Project Type

Embedded team

Industry

Telecommunications

Optimizing UX for internal efficiency and frontline success

T-Mobile, a leader in telecommunications, relies on exceptional UX design to empower its retail representatives and deliver innovative, customer-focused products. Facing growing UX demands and the need to implement agile workflows, the company sought a partner to elevate its UX capabilities. SketchDeck added the necessary UX design expertise and operational support to meet evolving challenges.

Streamlining workflows and elevating UX design

SketchDeck embedded a team of UX research and design experts to provide hands-on support across T-Mobile’s product ecosystem. Acting as an extension of internal teams, we collaborated closely with stakeholders, designers, and developers to streamline processes and deliver impactful UX solutions.

By implementing research and design sprints, we accelerated the development of employee-facing tools, optimized workflows, and contributed to the overall maturity of the organization’s UX design.

Elevating teams and customer experience through UX innovation

SketchDeck’s partnership with
T-Mobile has driven lasting improvements in customer experience, critical business tools, and internal processes.

By refining agile practices and enhancing UX design as well as strategy, we’ve helped the company achieve:

Faster and smoother product launches, including new devices, plans, and services.
Higher product activations and enhanced customer experiences.
Fewer post-launch fixes due to thorough and early-stage UX research.

A deeper understanding of user needs, turning insights into actionable product improvements.
Streamlined workflows that reduced customer service times, improving efficiency across teams.
Increased employee productivity and satisfaction with more intuitive, user-friendly tools.