SketchDeck new user guide


This short guide will tell you everything you need to know to get started with SketchDeck. It's a great guide to share with colleagues who are new to SketchDeck - just copy the link from the address bar and send it over to them.

Introduction to SketchDeck

SketchDeck is your on demand design service. We work on presentations, infographics, web design and more.

We have a great web app that makes collaborating with your designer really easy.

Sign Up

If you’re new to SketchDeck, the first thing to do is sign up:

Step 1: Visit our signup page.

Step 2: Add your work email address (important as this allows you to collaborate with your colleagues) and fill out the rest of the details. Then press "Sign up to SketchDeck".

Step 3: Join your colleagues or create a new team...

... If SketchDeck recognizes your email address it will invite you to join your colleagues. Select the closest matching team. If none of the teams are appropriate, you can create a new team.

... If you're the first in your company to sign up create a name for your organization. Select if you want to automatically add colleagues to the organisation when they sign up (recommended).

Step 4: You can now start your first project

Start your first project

Starting a project takes less than 5 minutes:

Step 1: Press the start project button in the top right corner of the SketchDeck website or app. Bookmark this page for easy access.

Step 2: Choose a project type from the shelf. If you don’t see what you need, choose “custom”, or chat with the team for help picking the right one. The possibilities are endless!

Step 3: Give your project a name. Choose a name that will help you identify it in future. You can change the project name later if you need.

Step 4: Tell us what you need. Describe what you would like the designer to do.

Step 5: Upload your content. This can be sketches, text or a draft design file (e.g. PowerPoint, Illustrator, Photoshop). There's space to add notes too if you need to provide further directions.

Step 4: Complete the remaining questions

Step 5: Start the project . If this is the first project you or your team has placed, you will get three options: get a call, email, or start project now

If you've placed a project with us before - a quote will be generated and you can start the project straight away.

How does the design process work?

If you selected a call or email, we will get back in touch with you before starting work.

Once scope is agreed, we will start with a style sample. This is the first design step of a typical SketchDeck project.

Steps help the project run smoothly. The typical stages of a project are:

  • Sample: A small part of the project that sets the creative direction
  • Full draft: The full project, but still in working form
  • Complete: Self explanatory!

Steps vary by project type, for example a website project will have a number of HTML steps.

Feedback and iteration

Feedback and iteration are essential parts of the SketchDeck design process.We pause design work until we hear your feedback!

Step 1: Look out for an email. When your project is ready for review you will receive an email from an email address (you should add this to your email whitelist). Click on the link and login to SketchDeck.

Step 2: Review the design. After logging in, you will see a message from your designer. Press next to see a preview of the design. You can download the files from the download section if you need, although this is not necessary until the end.

Step 3: Add feedback directly to the design by clicking on the areas you want to change. A sticky note will appear where you can type feedback or attach files. You can add general feedback by clicking the "general feedback" button in the bottom right of the screen.

Step 4: Collaborate with your team. If you need feedback from your colleagues you can share the project with them. See how to do this here.

Step 5: Send back to the team. Once you and your colleagues have provided feedback, press “next”. We will prompt you to choose if you want another iteration at the current stage, or move to the next stage.

Step 6: Tell us how your designer did. Provide a 1 to 5 star rating of the design work. We use this feedback to better match you to designers and jump in if there's problems (so please be honest!).

Collaborate with your team

Most design projects involve more than one person. We've made it easy to keep your team in the loop:

Step 1: Go to the project. From your dashboard, click on the project you want to share. You can use the search bar at the top to help with this.

Step 2: Click the link to invite your colleagues at the bottom of the main project screen.

Step 3: Add collaborators. Add the email address of the first person then press "add collaborator". Repeat for anyone else you want to collaborate with.

Step 4: Each collaborator will receive an email and be granted access to the project. They can add their feedback to the project the same way you can. They will also receive email updates as the project progresses.

Download files

At any point during the project, you can download the design files.

Step 1: Click on the “download” button in the top right of your screen. This will show you all the files associated with the project.

Step 2: Click the relevant file to download it. The main design files will be in the folder named "Main Design Files"

Where do I find my projects?

All the projects you and your colleagues work can be found through your dashboard.

From the dashboard you can also:

  • view all you active, complete and draft projects
  • view your colleagues projects
  • start a new project
  • invite colleagues
  • access your organization settings

What next?

Once you've completed your first project with us, you will have a taste of what SketchDeck can do. This is just the start, there is a lot more you can do, for example:

  • Set up templates to speed up turnarounds and increase consistency
  • Upgrade to one of our monthly plans to get a dedicated design team
  • Set up a custom project type (monthly plans only)

If you would like to find out more about any of these, get in touch with us.


There are lots of ways to get in touch with us and we love talking to you. You can chat to us by clicking the blue chat window at the bottom right of our app, send an email to, leave a question or comment in the “help” tab of your project, or call us at (844) 494-7277.

If you have other questions, take a look at our FAQs page.

Happy SketchDecking!

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